Welcome to Alpha Moose (“AM”). AM and its contracted editors and writers (interchangeably referred to as “affiliates,” “editors,” or “writers”) provide editing and writing services subject to the terms and conditions listed here. If you visit, contact, sign a proposal, or begin work with AM, you’re accepting these conditions. These conditions may change without notice.

 

Electronic Communication and Submissions

By submitting your contact and personal information to the AM website, you are consenting to have that information stored and used for the purposes of (1) communication, (2) marketing, and (3) other purposes necessary for AM operations. This information will be stored and used at the sole discretion of AM. AM does not ever sell or share your provided information with anyone else. AM clients may unsubscribe to marketing or other automated emails at any time.

 

Platforms and Third Parties

AM uses several platforms in order to conduct business. The most notable are Wix, Ascend, and PayPal.

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View the Ascend email marketing privacy policy here.

View the Wix privacy policy here.

View the PayPal privacy policy here.

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AM will sometimes use other features and services to collect and manage information directly related to AM operations. This is all overseen by AM staff only and the information is not shared with anyone. For more information on the specific third party privacy policies, contact us here.

 

Ownership

All content on this website (including text, color scheme, and logos) is owned and operated by AM and cannot be reproduced, copied, modified, or otherwise distributed for monetary gain. Sharing original, unedited AM content without monetary gain is permissible when the content is attributed to AM.

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All client-created original content is the property of the client in question. All AM original content is owned by AM until complete payment is made and the client receives ownership. At that time, AM relinquishes all rights to the content.

 

Limited Liability

Every day, AM and its affiliates strive to be as professional, accurate, and detailed as possible. However, perfection is subjective and in every situation there are variables beyond written content alone.

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AM cannot guarantee that final products will always be 100% accurate, complete, or without error. AM cannot guarantee that clients will receive a certain result, position, interview, revenue, leads, growth, or additional client(s) after using or as a result of AM services.

 

In no event is AM or its affiliates liable for any damages whatsoever resulting from the performance of AM’s services, the AM website, or the material contained therein. AM is not responsible or liable for any client or affiliate conduct whatsoever. AM is not liable for any data or information breach or hacking that compromises personal information.

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AM reserves the right to refuse service to anyone. Services, prices, or policies may change without notice. AM may offer third-party resources to clients via email or the website, but AM does not operate or have any association or control over third-party posts or resources. AM does not receive any compensation whatsoever from any third parties in exchange for sharing their content unless explicitly stated. 

 

Services and Payment

AM is careful to be fair and accurate when quoting service prices. Proposals may be based on time spent, word count, project complexity, time frame, and research required. Proposed prices are not eligible for negotiation and cannot be changed unless the project specifications change. Proposals do not include any other writing or editing projects, even if related to the original project. A signed proposal means the client agrees to the proposed specifications and quoted price. Written agreement to terms (for example, in an email) equates to a signed proposal. 

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AM payments are accepted through PayPal. Clients do not need a PayPal account to use a credit card through PayPal. Clients will receive a link or invoice, through which they can make their payment. See above for the PayPal policy or sign up for an account here. Other forms of payment may be accepted upon request.

 

All non-recurring invoices are due upon receipt. Recurring monthly services are invoiced on the first day of each month with a 10 day grace period. If payment is not made by the 11th day, all services related to the invoice will cease until payment is made. AM has the right to refuse service based on past failure to pay.

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AM and its affiliates love what they do and strive to make every project special. AM will accommodate each client and situation as much as possible. If a client chooses to discontinue their Alpha Moose service while an order is in progress, AM will cease service on that order. AM does not provide partially completed work at any time and any work not paid for is considered AM property. Deposits are not refundable. AM is not obligated to provide full or partial refunds at any time, for any reason.

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The client has the right to decline services or ask for a new quote with different specifications. AM has the right to reject proposal requests. AM and its affiliates are not liable for any damages or refunds resulting from missed deadlines or late delivery of completed projects. 

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Clients may request a specific delivery time when submitting orders, but quicker delivery times cannot be guaranteed. If applicable, the AM proposal will include a proposed timeline and any rush fees associated with the order. Rush fees will apply for orders that must be finished in less than 72 business hours (three business days). To avoid rush fees, make sure payment is made and all requested information provided more than 72 business hours before the deadline (if there is no given deadline, there will be no rush fees).

 

For example, if a blog post is due back to the client at 9 am on Thursday, then AM must receive payment and any requested information (such as the prompt or a previous draft) by the prior Monday at 9 am to avoid rush fees. If the client submits the information at noon on Monday, the order will incur a rush fee. AM reserves the right to turn away rush orders that AM cannot complete in time.

 

Guarantees

All services are also guaranteed with UNLIMITED REVISIONS within 30 calendar days from date of project completion. Some larger projects may warrant a longer unlimited revision period, which will be determined in the proposal process, if applicable.

 

AM’s SATISFACTION GUARANTEE covers all services. AM promises that clients will be 100% happy and satisfied with their finished product. If AM is not able to remedy the situation with revisions and collaboration, then the client may request a partial refund or credit for other services.

If a full refund is provided for any content creation services, then any finished products are solely owned by AM and the client cannot claim any right to finished products nor use them for any purposes without prior written approval from AM.

 

General Provisions

All clients who enter into a work agreement with Alpha Moose understand and allow their company and/or completed project to be used as a case study, example, and/or highlight of past Alpha Moose projects. The client name, contact information, company information, logo, or similar publicly-available information may be used as part of this case study. Alpha Moose will strive not to include highly personal or protected information, and will remove any case study where permission is expressly revoked. Is the client’s responsibility to inform Alpha Moose if this permission is revoked.

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Once a client enters into any service agreement (“Agreement”) with Alpha Moose, they are agreeing to all terms and conditions stated herein. This Agreement constitutes the entire agreement of the parties to this Agreement and supersedes all prior written or oral and all contemporaneous oral agreements, understandings and negotiations with respect to the subject matter hereof. This Agreement may be executed in two or more counterparts, each one of which shall be an original, with the same effect as if the signatures thereto and hereto were upon the same instrument. This Agreement may not be amended or modified unless in writing by all of the parties hereto, and no condition herein (express or implied) may be waived unless waived in writing by each party whom the condition is meant to benefit.

 

Any provision of this Agreement that is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction. Any dispute or controversy arising under or in connection with this Agreement shall be settled exclusively by arbitration in Baltimore County, Maryland, USA in accordance with the rules of the American Arbitration Association then in effect; provided, however, that the evidentiary standards set forth in this Agreement shall apply. Judgment may be entered on the arbitrator’s award in any court having jurisdiction. Notwithstanding any provision of this Agreement to the contrary, AM shall be entitled to seek specific performance of the AM’s right to be paid until the Date of Termination during the pendency of any dispute or controversy arising under or in connection with this Agreement.

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If you ever have any questions about privacy, payments, or our policies, please don’t hesitate to contact us.